Our follower Sam, is a common family man seeking to boost his future potential customers. He is thirtysomething as well as married with 2 young children. He deals with his family members in leased holiday accommodation with the regional council designated real estate organization. He functions full-time 9-5 with the regional council as a human resources police officer as well as is additionally a part-time mature pupil researching Business Monitoring two evenings per week.
Sam mosts likely to nearly every residence video game and also around 5 away video games per season, yet he is not a period ticket holder. He cant afford the one-off price and also does not know regarding the budget strategy repayment terms. He usually fulfills a buddy at a regional bar prior to house games, as he thinks it is as well expensive to eat and drink in the arena.
Sam has a ‘Citizens and Fans’ smart card provided by the neighborhood football club as part of a joint endeavor with the regional council. The card is a Football Club Membership Card with a closed handbag, a settlement facility that is only legitimate in the stadium and also the club’s retail electrical outlets (a shut bag had and run by or in support of the club can create hundreds of thousands of pounds in extra income and effectiveness gains).
The ‘Residents as well as Advocates’ smart card also enables repayment by Europay/ MasterCard/ Visa (EMV) and is Neighborhood Authority Smart card Requirements e-Organisation (LASSeO) & Integrated Transport Criteria Organisation (ITSO) certified. This suggests that it can be utilized to gain access to council provided solutions as well as on neighborhood transportation. The card has also been established and encoded according to the emerging Requirements for Smart Card Modern Technology in Stadia.
MONDAY
Sam logs on to the club’s web site as well as checks the fixtures for the coming month. He decides to buy two tickets for tomorrow evenings mug game, when he will certainly take a pal from job that has actually never ever been in the past. Sam just enters his ‘Citizens as well as Supporters’ smart card number right into the acquisition screen. He picks to pay for the ticket with the EMV settlement. When the purchase is total Sam check his Loyalty points equilibrium as well as it has enhanced by 200 (100 per ticket) He selects the ‘print in your home’ option, prints both barcoded tickets and afterwards sets off for job.
The bus shows up. Sam gets on as well as presents his ‘Citizens and Advocates’ card, which shops his ITSO certified regular monthly bus ticket to the viewers.
At work Sam uses his ‘Homeowners and also Fans’ smart card at the office complex gain access to control visitor. This enables him to open up the main entryway door. Because the card likewise functions as Sam’s staff pass it also has his picture and offers him access to his workplace and also various other relevant areas in the building. At lunchtime Sam is hectic so he determines to eat at the personnel restaurant. Many staff have council released cards for Accessibility ID and to spend for food however Sam’s can use his ‘Citizens as well as Supporters’ card in all council team dining establishments. Nevertheless, the e-purse made use of in council restaurants does not enable Sam to accru factors, unlike the other e-purse also on the card.
At 17:00 Sam leaves the office and travels house on the bus again utilizing his ‘Residents as well as Fans’ card, which shops his ITSO certified month-to-month bus ticket.
Monday is among both evenings a week that Sam participates in a part-time program held at the football club conference centre.
Sam drives to the arena and offers his ‘Citizens as well as Fans’ smart card to the car parking obstacle. This opens up as the CRM system tells it that Sam is Examining tonight so is entitled to free car parking. As soon as the nights study is over Sam leaves the parking area utilizing the ‘Residents and Advocates’ card to open up the departure barrier.
When Sam gets house he examines his Loyalty Points equilibrium once again and sees that he obtained 50 factor for going to college, as becomes part of a regional ‘Self Development’ programme run by the council as well as sustained by local services.
Variety of uses of the ‘Locals as well as Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Resident’s Smart Card
Part 2 of 8
TUESDAY
Sam follows his normal routine using the ‘Homeowners and also Fans’ smart card on the bus and also to access his office building. At lunch time he enters to the library and also borrows a publication connecting to his Company Administration training course. He makes use of the self-service workdesk and also offers the ‘Residents and Advocates’ smart card to sign up the finance of the books, as the card also functions as a collection card.
Sam decides to go straight to the football club from the office and also fulfills his pal outside the arena. Sam understands that he has forgotten his ticket, however is not worried as he merely mosts likely to the club shop where they reviewed his card as well as confirm he was released with a valid ticket. They after that validate the access control system to accept the card. (In reality Sam did not require to do this as when he made use of the card to ID himself online the previous day when acquiring the tickets, the card and also the barcoded ticket were instantly included in the access control system as legitimate for entry for this video game. The system nevertheless would just approve the first kind i.e. card or ticket for access, once one type had actually been used the second would certainly be automatically rendered void this is for safety and security and also profits protection objectives.).
Sam’s pal gets here as well as they both enter the stadium Sam with the ‘Homeowners as well as Advocates’ smart card as well as his pal with his very own barcoded ticket. In the stadium Sam and buddy both obtain a drink as well as something to consume. As Sam has the ‘Locals and Fans’ smart card he goes straight to the cashless settlement queue which is shorter than the cash queue. To boost take-up of the new ‘Homeowners and also Advocates’ card there is a price cut on all items when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse and also he is offered quicker than his pal that is paying with money. Sam additionally conserves cash. Sam then obtains a text message from the football club Occasions Team thanking him for going into the stadium early and provides him a BOGOFF (Buy One Get One Totally free) offer on the brand-new line in pasties from a neighborhood bakers if he uses his closed e-purse for repayment.
Sam and also friend view the very first fifty percent during which Sam tops up his e-purse on his ‘Locals and also Fans” smart card by sms message Then at half time he makes use of the BOGOFF offer.
After the match close friend Sam uses his ‘Homeowners and also Fans’ smart card for the bus trip house. In the house Sam checks his loyalty account and also sees an overall of 125 brand-new points from his purchases and also since he went into the arena early.
Variety of uses of the ‘Locals and Fans’ card. (10 ).
Week in the Life of a Football Advocate with a Homeowner’s Smart Card.
Component 3 of 8.
Wednesday.
Sam follows his normal regular right into work using the ‘Locals and also Supporters’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the smart watch stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.